City of New Haven, Connecticut, Uses Integrated Solution to Enhance Citizen Involvement
March 07, 2011-- Sandy, UT — Cityworks | Azteca Systems, Inc., the leading provider or GIS-centric management solutions, today announced the integration of Cityworks and SeeClickFix, a mobile application for citizen requests. This integration is currently being utilized at the City of New Haven, Connecticut, with great results.
Providing a social platform for exchanging information with local governments, SeeClickFix offers Cityworks technology via a mobile app for iPhone, Blackberry, and Android. The idea is to encourage active citizenship by enabling citizens to report municipality issues via the smart phone. The integration allows citizens to enter Cityworks service requests from their personal mobile devices directly to the City. In addition, citizens with an iPhone can take a photo of an issue, locate the issue in the GIS, attach the photo to the map location, and submit it as a Cityworks service request to the city. Citizens use the open 311 standard API application to submit work orders.
“Cityworks has been a great back-end work order management system for us and SeeClickFix has had tremendous resident buy in as a front-end reporting system,” states Robert Smuts, Chief Administrator at the City of New Haven. “The integration has worked terrific for us. With it we can respond to a larger number of resident concerns utilizing fewer man hours. In government these days the ideal is to find ways to do more with less and that is what this integration has done for us.”
“Most users and communities already have citizens reporting issues,” states Ben Berkowitz, CEO and Cofounder of SeeClickFix. “The SeeClickFix mobile app and web interface is an inexpensive way to take the burden off public phone lines and automate work service calls, putting customer service personnel back to work in other important areas.”
“The levels at which citizens can interact with local government is moving ahead at amazing speeds,” states Brian Haslam, President of Azteca Systems. “The integration of Cityworks and SeeClickFix is very much a result of today’s technology. Similar to how Cityworks changed the way agencies manage assets, crowd sourcing is changing the way citizens connect with governing agencies. SeeClickFix is the largest application of this type in the world, and we are proud to be working with them in providing innovative solutions for government agencies and utilities.”
The Cityworks/SeeClickFix integration will be showcased at the upcoming 2011 Cityworks User Conference in a presentation and demo by SeeClickFix and the City of New Haven this May. Visit www.cityworks.com/UC11 for more information about the conference.
About SeeClickFix | SeeClickFix has been encouraging citizens to constructively communicate with governments since 2007 and is active in thousands of communities around the United States and abroad. Through mobile web, web, iPhone, Android, and Blackberry apps, the platform is the most widely distributed citizen reporting tool in the country. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. The City of New Haven joins 40 other cities in the United States that have purchased the enhanced SeeClickFix features for their citizens and municipal workers.
About Cityworks | Since 1986, Cityworks has been providing innovative GIS-centric Enterprise Management Solutions built exclusively on Esri’s leading GIS technology platform. Cityworks is powerful, scalable, and affordable, designed for agencies that own and care for critical infrastructure, capital assets, and property. Empowering GIS for asset management, permitting and licensing™, Cityworks is a time-tested and proven technology utilized at more than 400 sites around the world.
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