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* Based on a Dell internal testing, August 2017
¹ Predictive analysis failure detection is limited to hard drives, solid state drives and batteries
2 Based on internal analysis April 2017. Some features are not available on all products. English language only support after local business hours. Remote Diagnosis is determination by online/phone technician of cause of issue. If issue cannot be resolved remotely, technician and/or part will be dispatched. Onsite response times will vary depending on product's geographic location.
3 Geographic and service levels vary. See Service Description at dell.com/servicecontracts.
4 Based on April 2017 Principled Technologies test report, Resolve PC problems quicker using Dell Premium Support Plus with SupportAssist technology versus key competitors. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/Ly8gp7
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