Companies have struggled to align the usage of new social networking and communications technologies with key business goals such as enhanced revenue, product development, customer service, and risk management. By discovering how the top 20% of respondents were able to enact customer-driven change 36% faster and react to industry threats 10 times faster than their average counterparts, this report shows how companies have progressed from beginners to modern collaborative experts.
"Collaborative technologies have typically been treated as experiments, rather than a proven way to improve business performance," said Hyoun Park, research analyst, Aberdeen. "By showing how the emerging technologies of Enterprise 2.0 have provided value to general business settings, this research shows how social software has evolved from unproven technologies to core infrastructure for companies that seek a competitive and profit-building advantage."
A complimentary copy of this report is made available due in part by the following underwriters: IBM and Socialtext. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=6451&camp=2.
Visit Research.Aberdeen.com for additional access to complimentary Information Technology Research.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.
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