Working hand-in-hand with PinPoint, Coach-Net's proprietary mapping interface, deCarta's technology significantly improves the quality and speed of map-based information accessible to call center agents, reducing the amount of time it takes to locate and route the calling customer to the nearest preferred local service provider or route the service provider to the customer. "Our goal is to minimize the amount of time our customers wait by the roadside and get them back on the road as quickly as possible," says Sean Baker, Coach-Net Vice President of Operations. "The latest enhancements to PinPoint enabled through deCarta eclipses that time appreciably."
deCarta's geospatial software platform identifies geographic locations and features, both natural and constructed, storing data as coordinates that can be mapped. deCarta's technology is capable of providing Coach-Net agents with real-time traffic updates that can assist in forecasting more accurate estimated times for service providers to arrive on-scene and help a customer. If road construction might impede a given tow provider from reaching a customer in a reasonable amount of time, customer service agents would dispatch a provider from a more convenient location.
A fluid mapping feature that improves map viewing along with Global Positioning Satellite (GPS) technology assists call agents with instantly and accurately locating customers within 20 feet on average using major landmarks, zip codes or GPS coordinates, provided by on-board navigation units, hand-held systems or cell phones outfitted with GPS.
Coach-Net has enhanced its customizable mapping solution further with engrained Public Service Access Points that immediately furnish call agents with geo-coordinates for the closest police, sheriff, Highway Patrol and Department of Public Safety, resulting in prompt emergency service for customers wherever and whenever needed.
Because the new mapping software works on dedicated and redundant Internet connections, downtime is virtually non-existent. "The safety of our customers is our No. 1 concern, so it's a priority that emergency information is available 24/7," Baker says.
deCarta's Web-based technology renders the solution completely scalable. Coach-Net is not limited to the number of users, and expanding the network is not required. "Increased map flexibility, usability, precision routing and scalability all deliver great efficiency to Coach-Net as a business enterprise, and to their customers as direct service benefits," says J. Kim Fennell, President and CEO of deCarta. "We're excited to be working with Coach-Net to bring advanced, real-time location-based solutions and resources to their service."
"With the responsibility of providing peace of mind to over six million motorists, the ability for us to dispatch emergency services and information to our customers without delay is paramount," says Coach-Net President and CEO Henry Stroup. "The superb performance and scalability of deCarta's technology gives us the capacity and confidence to deliver industry-leading customer service today and into the future."
Formed in 1987, Coach-Net is a provider of branded, 24/7 emergency roadside assistance, membership fulfillment and other travel-related services for various RV market segments and membership associations. Dedicated to meeting the demands of RV travelers throughout the United States and Canada, Coach-Net pioneered RV Tech Advantage(R), providing RV owners with the only membership offering access to a team of Recreation Vehicle Industry Association (RVIA) Certified Technicians. Auto-Net specializes in turnkey, private-label programs, developing and supporting nationwide sign-and-drive roadside assistance programs and vehicle service management systems for specific automotive and membership association segments throughout North America. http://www.coach-net.com. http://www.autonetroadside.com.
About deCarta
deCarta is the leading geospatial software platform that has enabled some of the industry's most successful Location-Based Services (LBS) applications such as those that have been deployed by Ask.com, Google, Verizon and Sprint. The company's unique, patented technology is ideal for high-volume LBS applications for use in Internet, mobile, personal navigation and enterprise applications where scalability, speed and reliability are vital. Its Drill Down Server geospatial software platform, Rich Map Engine, Hosted Web Service and Navigation SDK are preferred by application developers and service providers who also want the flexibility to customize map styles, utilize unique routing capabilities and self-brand. Some of deCarta's customers and technology partners have included AND, Appello, Ask.com, ATX, AutoTrader.com, Google, Hotels.com, Local Matters, Maps.com, Motorola, Multimap, NAVTEQ, Networks In Motion, Rand McNally, Tele Atlas, TeleNav, TopTable.com and Zillow. deCarta is privately held and headquartered in San Jose, California with international offices in the UK and China. http://www.decarta.com.
Contact:
Robert Young
Director, Marketing Communications
deCarta
408-625-3567
Email Contact
Lisa Contreras
Communications Manager
Coach-Net
928-855-2709
Email Contact
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Web site:
http://www.coach-net.com/
http://www.autonetroadside.com/
http://www.decarta.com/
