NGC Receives Nine #1 Rankings, 25 Overall Top 10 Rankings In 2014 RIS Software LeaderBoard
MIAMI — (BUSINESS WIRE) — December 11, 2014 — NGC today announced that it received more top 10 rankings than any other PLM provider in the 2014 RIS Software LeaderBoard. NGC received nine #1 rankings and 25 overall top 10 rankings in the influential guide to best-in-class retail technology software companies.
For this year's Software LeaderBoard, nearly 400 retailers evaluated 99 software vendors across 50 categories. NGC received #1 rankings in the following categories, all of which are critical measures of customer service and support, technical excellence and return on investment:
- #1 – Customer Satisfaction by Tier One Retailers
- #1 – Quality of Support by Tier One Retailers
- #1 – Quality of Service by Tier One Retailers
- #1 – Overall Performance by Tier One Retailers
- #1 – Total Cost of Operations by Tier One Retailers
- #1 – Return on Investment by Tier One Retailers
- #1 – Ease of Installation and Integration by Tier One Retailers
- #1 – Ease of Administration and Maintenance by Tier One Retailers
- #1 – Recommendation by Tier One Retailers
NGC’s other top 10 rankings included:
- #2 – Return on Investment
- #2 – Recommendation
- #2 – Technology Innovation by Tier One Retailers
- #2 – Ease of Installation and Integration
- #3 – Quality of Support
- #3 – Quality of Service
- #4 – Apparel Customer Satisfaction Leaders
- #4 – Overall Performance
- #4 – Software Reliability by Tier One Retailers
- #4 – Ease of Administration
- #5 – Technology Innovation
- #5 – Total Cost of Operations
- #5 – Targeted Solution Vendor Leaders
- #5 – Customer Satisfaction for Targeted Solution Vendors
- #9 – Top Vendors in Customer Satisfaction
- #9 – Customer Satisfaction for Mid-Sized Vendor Leaders
“NGC’s results in the 2014 Software LeaderBoard represent a stellar accomplishment,” said Joe Skorupa, editorial director, RIS News. “NGC has obviously set very high goals for customer satisfaction and software performance, and the results speak for themselves in this year’s RIS LeaderBoard.”
Now in its 14th year, the RIS Software LeaderBoard is based entirely on retailer evaluations, providing a real-world view of software vendors’ performance. It ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need.
“NGC is honored to receive such outstanding recognition,” said Mark Burstein, president of sales, marketing and R&D, NGC. “However, the thing that matters most to us is that these positive rankings were based entirely on customer feedback. Our performance in the RIS LeaderBoard further motivates us to strive for continued excellence in service and support, and to keep NGC’s customers front and center in everything we do.”
About NGC
NGC Software is a leading provider of Product Lifecycle Management (PLM), Supply Chain Management, ERP and Shop Floor Control software and services for brands, retailers and consumer products companies. NGC solutions help increase profitability, reduce costs, improve speed to market and product quality, and manage compliance and testing. NGC earned 25 top-10 rankings, including 9 #1 rankings, in the 2014 RIS News Software LeaderBoard and has received top rankings by leading industry analysts. In addition, NGC has been recognized as a top 100 supply chain and logistics company by Inbound Logistics, SupplyChainBrain and Supply & Demand Chain Executive.
