City Officials Will Explain Operational Management Solution at Esri UC 

Redlands, California—July 3, 2013—When officials of Wilson, North Carolina, decided to expand the city's broadband network, operators wanted real-time business intelligence. They found it in an operational management solution built on the ArcGIS platform. Now the city is lowering costs and providing better customer service.

Officials from the City of Wilson will be at the Esri International User Conference (Esri UC)  Esri Telecom User Group Meeting to tell how they managed an efficient network expansion, fromnoon to 1:00 p.m. on Tuesday, July 9, at the Marriott, Marina—Salon E, in San Diego, California.

The ArcGIS platform was used to develop the City of Wilson’s operational management solution, Overture GIS, from Esri partner Geographic Technologies Group and its partner ETI Software Solutions. Overture GIS is designed for people who need to plan and manage broadband networks, reduce operating expenses, and improve customer service.

"GIS has guided our network expansion, increased efficiency across all business units, and improved customer satisfaction—helping us consistently maintain a churn rate of less than 2 percent," said Will Aycock, general manager, City of Wilson/Greenlight Community Broadband.

Watch the video on the City of Wilson’s GIS solution at  esri.com/opmanagement.

About Esri

Since 1969, Esri has been giving customers around the world the power to think and plan geographically. The market leader in GIS, Esri software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. Esri applications, running on more than one million desktops and thousands of Web and enterprise servers, provide the backbone for the world's mapping and spatial analysis. Esri is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit us at  www.esri.com.

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