Cisco Enhances Global Information Transparency throughout Its Service Supply Chain Using GIS and Location Analytics

REDLANDS, Calif., June 11, 2013 — (PRNewswire) —  Esri announces that Warner De Gooijer, a strategic analyst with Cisco Systems, Inc., will be a featured plenary speaker at the Esri Business Summit to be held July 7–9, 2013, in San Diego, California. De Gooijer will be discussing how the Cisco Global Service Supply Chain (GSSC) has integrated the ArcGIS platform, making it easier to do business and provide value to the company.

"ArcGIS is a foundational platform for Cisco that globally aligns information transparency and enhances customer intimacy through improved location awareness," said De Gooijer. "Although the rollout is still at an early stage, ArcGIS is already proving its value through improved operational visibility and performance awareness."

The Cisco Global Service Supply Chain provides two-hour, four-hour, and next-business-day service delivery offerings to its customers. On-site field engineers and more than 1,100 depots in 128 countries are available for dispatch to make necessary hardware replacements at customers' sites. There are millions of parts on Cisco's service contracts and billions of dollars invested in the organization's spare parts inventory.

ArcGIS provides staff with an accurate visualization of Cisco's Global Service Supply Chain footprint and operational capabilities by linking into Cisco's business environment. Customer-to-service depot assignments are automated, making it more efficient to distribute the spare parts inventory. Through this improved visibility of service territories, significant traction has been made in eliminating coverage overlaps, removing service gaps, and optimizing the service part delivery network.

"Cisco continues to be one of Esri's most innovative and advanced users of supply chain analysis and visualization solutions," said Simon Thompson, director, commercial solutions, at Esri. "It is an example of how to more effectively model and manage the supply chain, reducing risk as well as costs while improving customer benefits. It's a story that everyone should hear."  

Come to the Esri Business Summit and hear how Cisco and other organizations, including Darden, the Shopping Center Group, Cirque du Soleil, and Sustainable WasteResources International, use location analytics to run their businesses better. For more information on how Esri helps organizations with marketing around the world, visit esri.com/retail.

About Esri

Since 1969, Esri has been giving customers around the world the power to think and plan geographically. The market leader in GIS technology, Esri software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. Esri applications, running on more than one million desktops and thousands of web and enterprise servers, provide the backbone for the world's mapping and spatial analysis. Esri is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit us at esri.com/news.

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Esri Cisco Systems, Inc. Karen Richardson, Esri, 909-793-2853, extension 1-3491 Email Contact Web: http://www.esri.com