There have been software attempts in the past to put together a true workforce efficiency tool, but those tools have just not been very useful. They had bugs, required much computer knowledge to operate and were poorly designed systems.
All that has changed. Now even small companies can have the software that used to be available only to the largest firms who can afford to spend thousands of dollars. With Routezilla, you have an all in one program that combines automated customer bookings, is able to be updated in real-time and tracks analytics and leads.
It also uses Google mapping technology to figure the best route for the day's jobs. And, if an emergency job comes up, the system will consider that by inserting it into the instructions for that technician or driver and automatically locate the new job through Google maps.
For business owners who do on call service or delivery, you know that a poorly planned route can be more counterproductive than almost anything, causing the driver or technician to take too long to complete his duties.
Routezilla takes care of that with automated routing between appointments, this is more than just a mapping service - even if your dispatchers are not available, the system can be set to automatically assign work to the specified group of people.
The scheduling features of Routezilla are also extremely impressive - with 24 hour online scheduling, and an automated system that relays that information throughout the network you can decrease the amount of time on the phone, leaving voicemails and following up for information that should have been gathered with the initial contact.
Making things easier and more convenient is one of the best ways to increase customer satisfaction. Everyone likes more efficient and easier systems, especially when it comes to booking appointments.
The customer will see only the appointments which are available, and you can easily set the system to be completely automated for some tasks and for more intensive jobs or combination of jobs it can notify a sales or tech person to contact the customer directly.
This system is also completely scalable - if you have five service guys or thousands across the country, Routezilla adds capabilities as your company grows. This makes for an effortless growth in the booking, delivery of service and the important analytics which allow you to really understand what is going on with the jobs.
Integrated capability will allow you to decrease the size of the window that you can tell the customer to expect you in. A growing service which is easily integrated into Routezilla is a call feature. This involves calling the customer and is very handy for people who are away from the house by up to 10 or 15 minutes. When the driver is 45 minutes away, a call is made to the customer - real time notification, and the customer does not have to wait at the house all day.
That won't work in every instance, but it is the type of thing that truly flexible scheduling and routing infrastructure software system allows you to do.
This flexibility in service options is mirrored in the analytics; examine the job from multiple viewpoints, breakdown the time spent doing different tasks and look at infinite combinations of your workforce, job type, service region and more.
Routezilla is an all-encompassing solution to your booking and scheduling needs, and it is flexible in payment options and currently, it is absolutely free for one month.
Store customer insights have a calendar which updates across your information network in real time with changing jobs, automated email notifications and reminders, intelligent appointment mapping and more with Routezilla's powerful set of analytic, scheduling, notification and mapping capabilities.
Put this system to work for your company and see how efficient things can operate - you'll never want to go back!
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West Kelowna, B.C.
V4T 2G3
President: Rob Ducharme
Phone: 1-800-730-6773
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